Terms & Conditions

Please read these Terms & Conditions carefully and in their entirety before using rockandrae.com (hereinafter referred to as the "Site"). The Site and its content are owned by Rock and Rae Media. By using the Site in any capacity, you voluntarily agree that you have read, understood, and consented to these Terms & Conditions.

Last Updated: April 2026

DISCLAIMER: By using the Site, you understand that we are a media and marketing company. Our content is for informational and educational purposes only and is based on our personal experience. Results based on advice and guidance given by Rock and Rae Media are not guaranteed.

Payment & Deposits: When you purchase a Service or Product from us or the Site, you may pay via Venmo or invoice. A non-refundable deposit of 50% of the total project cost is required before any work begins. The remaining balance is due in full on the day of the shoot or project delivery date, whichever applies. By submitting your deposit, you give Rock and Rae Media permission to charge you for the agreed upon amount and acknowledge that the deposit is non-refundable under any circumstance other than those outlined in the Force Majeure section below. You will receive an electronic receipt or invoice following your payment, which you should retain for your records.

Late Payments: Any payment not received within 30 days of the due date will be subject to a 3% monthly interest charge on the outstanding balance. Interest will continue to accrue until the balance is paid in full. Rock and Rae Media reserves the right to pause or withhold delivery of any work until all outstanding balances, including accrued interest, are paid in full.

Installments & Subscriptions: If you elect the installment or "pay over time" option, or if you are purchasing a subscription, you agree that Rock and Rae Media has permission to charge the amount due on the date(s) agreed upon at the time of purchase without checking with you before each transaction. You may cancel your subscription at any time, but you will not receive a refund for any billing period already charged.

Refund Policy: All payments, including deposits, are non-refundable except in the case of a qualifying Force Majeure event as described below. If your payment method fails or is otherwise declined, you will lose access to any active Services, Subscriptions, or Products until payment is received. You remain responsible for the full cost of your purchase regardless of payment failure.

Force Majeure: Rock and Rae Media understands that unexpected circumstances happen. In the event that a project cannot be completed due to an act of God, including but not limited to severe weather conditions or documented illness on the part of either party, a partial refund or project rework may be offered at the discretion of Rock and Rae Media. Any such request must be accompanied by reasonable proof of the qualifying event (such as a doctor's note or documentation of weather conditions). Refunds or reworks under this provision are not guaranteed and will be evaluated on a case by case basis.

Chargebacks: We do not accept chargebacks. If a chargeback is placed on any purchase of our Services or Products, we reserve the right to report said incident to the appropriate credit reporting agencies, which could negatively impact your credit report and/or credit score. If you would like to have this resolved, please contact us directly at info@rockandrae.com to arrange payment. Once payment is received, we will make the appropriate reports to the credit agencies.

Revisions: Each project includes up to three rounds of revisions at no additional cost. A revision round is defined as one consolidated set of feedback submitted at one time. Requests beyond three rounds of revisions will be subject to additional fees, which will be communicated to the client prior to work beginning on any additional revisions. Revisions do not include changes to the original agreed upon project scope.

Scope Creep: The scope of each project is defined at the time of agreement. Any additions, changes, or expansions to the original scope requested by the client after work has begun will be considered out of scope and may result in additional charges. Rock and Rae Media will notify the client of any additional costs before proceeding with out of scope work.

Intellectual Property & Ownership: Rock and Rae Media retains full ownership of all raw files produced during any project, including but not limited to unedited photos, video footage, and audio recordings. Upon receipt of final payment in full, the client will own the agreed upon deliverables. Rock and Rae Media reserves the right to use any and all completed deliverables for its own marketing purposes, including but not limited to display on our Website, social media platforms, and portfolio, unless a written exception is agreed upon by both parties prior to the start of the project.

Confidentiality: Rock and Rae Media agrees to keep any sensitive business information shared by the client during the course of the project confidential and will not disclose such information to third parties without the client's consent, except as required by law.

Termination: Either party may terminate the working relationship at any time with written notice. In the event of termination by the client, the non-refundable deposit will be forfeited and any work completed up to the point of termination may be invoiced at a prorated rate. In the event of termination by Rock and Rae Media, any unused portion of payments received beyond the deposit will be refunded to the client.

Limitation of Liability: Rock and Rae Media is not responsible or liable in any way for any damages you receive directly or indirectly from your use or purchase of our Services, Subscriptions, or Products. We do not assume liability for damages, injuries, harm, misuse of, or failure to properly use information or documents, due to any act or failure to act by you. IN NO EVENT SHALL ROCK AND RAE MEDIA BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES.